Caerberu

I’m happy to get my money back, right on time, just as BPI promised.
A week ago, I withdrew money from a BPI ATM machine and it just didn’t come out. Well, it did, according to my friend who was with me–he was wondering why I didn’t get it.
From where I was standing, I could not see that the money had come out. The machine was designed differently from other BPI machines that I’ve been used to. And so, I waited and waited, while the screen flashed for me to get my cash.
What cash?
And then the thank you screen ame up and I knew that something was wrong.
I reported the incident the next day. BPI said that they would return the money after 5 days (since it’s an interbank transaction, my bank is actually Unionbank).
Today, on the 5th banking day after the incident, checking my Unionbank account on the internet, I found that the money had already been returned.
I’m thankful for BPI’s timely response and for their help.